Polisi RefundRefund Policy

1. Tentang produk kami1. About our products

GiftKita menjual kad ucapan digital interaktif (link kad yang boleh dikongsi) dan gambar digital untuk dimuat turun, contohnya Bouquet Muka. Tiada barang fizikal yang dihantar. Produk anda disediakan secara automatik sebaik sahaja bayaran berjaya. Link kad aktif selama 2 bulan dari tarikh bayaran; selepas itu kad dipadam secara automatik. Kad yang dibeli sebelum 30 September 2026 kekal aktif.

GiftKita sells interactive digital greeting cards (a shareable card link) and downloadable digital images such as Bouquet Muka. No physical goods are shipped. Your product is delivered automatically as soon as payment succeeds. Card links stay active for 2 months from the payment date; after that the card is deleted automatically. Cards bought before 30 September 2026 stay active.

2. Pratonton sebelum bayar2. Preview before you pay

Setiap borang ada butang "Lihat kad dulu — percuma". Sila semak nama, ucapan, gambar dan muzik sebelum membuat bayaran. Pastikan semuanya betul, sebab kesilapan yang boleh dilihat dalam pratonton tidak layak untuk refund.

Every form has a "Preview your card — free" button. Please check names, message, photos and music before paying. Make sure everything is right, because mistakes that were visible in the preview are not eligible for a refund.

3. Bila anda layak dapat refund penuh3. When you get a full refund

• Bayaran berjaya tetapi anda tidak menerima link kad atau fail, dan kami tidak dapat menyelesaikannya dalam masa 24 jam selepas anda menghubungi kami.
• Anda dicaj lebih daripada sekali untuk pesanan yang sama. Caj tambahan akan dipulangkan.
• Kad tidak boleh dibuka atau rosak disebabkan masalah teknikal dari pihak GiftKita, dan kami tidak dapat membaikinya.
• Anda dicaj harga yang berbeza daripada harga yang dipaparkan semasa pembayaran. Perbezaan harga akan dipulangkan.

• Payment succeeded but you didn't receive your card link or file, and we can't fix it within 24 hours of you contacting us.
• You were charged more than once for the same order. The extra charge will be refunded.
• The card won't open or is broken because of a technical problem on GiftKita's side, and we can't repair it.
• You were charged a different amount from the price shown at checkout. The difference will be refunded.

4. Bila refund tidak diberi4. When refunds aren't given

• Tukar fikiran selepas kad atau fail diterima.
• Salah taip nama, salah pilih gambar, templat atau pelan, yang boleh dilihat dalam pratonton. Hubungi kami juga. Kami akan cuba bantu betulkan setakat yang boleh.
• Penerima tidak membuka atau tidak suka kad tersebut.
• Masalah dari peranti atau internet penerima, contohnya pelayar yang terlalu lama atau muzik disekat oleh telefon.
• Permohonan yang dibuat selepas 14 hari dari tarikh bayaran.
• Link kad yang telah tamat tempoh selepas 2 bulan.

• Change of mind after the card or file has been received.
• Typos, or choosing the wrong photo, template or plan, when these were visible in the preview. Still contact us. We'll try to help fix it where we can.
• The recipient doesn't open or doesn't like the card.
• Problems with the recipient's own device or internet, such as a very old browser or music blocked by the phone.
• Requests made more than 14 days after the payment date.
• Card links that have expired after 2 months.

5. Cara memohon refund5. How to request a refund

1. WhatsApp kami di +60 10-455 3683 dalam masa 14 hari selepas bayaran.
2. Nyatakan nama dan email yang digunakan semasa membayar, tarikh bayaran, dan link kad (jika ada).
3. Sertakan bukti bayaran, contohnya resit email atau tangkapan skrin.

1. WhatsApp us at +60 10-455 3683 within 14 days of payment.
2. Include the name and email you paid with, the payment date, and your card link (if any).
3. Attach proof of payment, such as the email receipt or a screenshot.

6. Proses & tempoh refund6. Refund process & timing

Kami akan menyemak permohonan anda dalam masa 3 hari bekerja dan memaklumkan keputusannya melalui WhatsApp. Refund yang diluluskan akan dipulangkan melalui kaedah bayaran asal (FPX / DuitNow melalui akaun bank, atau kad kredit/debit). Wang biasanya masuk dalam 5–10 hari bekerja, bergantung pada bank anda. Apabila refund dibuat, link kad atau fail berkaitan akan dinyahaktifkan.

We'll review your request within 3 business days and let you know the outcome on WhatsApp. Approved refunds are returned to your original payment method (FPX / DuitNow via your bank account, or credit/debit card). Funds usually arrive within 5–10 business days, depending on your bank. When a refund is issued, the related card link or file will be deactivated.

7. Pembatalan7. Cancellations

Oleh sebab produk dihantar serta-merta selepas bayaran, pesanan tidak boleh dibatalkan selepas bayaran berjaya. Jika anda belum membayar, anda boleh tutup halaman sahaja. Tiada caj akan dikenakan.

Because products are delivered instantly after payment, orders can't be cancelled once payment succeeds. If you haven't paid yet, simply close the page. You won't be charged.

8. Pertikaian bayaran8. Payment disputes

Sila hubungi kami dahulu sebelum membuat pertikaian dengan bank anda. Kebanyakan masalah boleh diselesaikan dengan lebih cepat terus melalui WhatsApp.

Please contact us before opening a dispute with your bank. Most issues are resolved faster directly on WhatsApp.

9. Hubungi kami9. Contact us

GiftKita · Malaysia
WhatsApp: +60 10-455 3683
Laman webWebsite: www.giftkita.com